• IT Support Intern

    Job ID
    2018-1162
    Job Locations
    US-MA-Weymouth
    Category
    Information Technology
  • Company Overview

    The Vertex Companies, Inc. is regarded as one of the premier engineering, construction, environmental and IT companies serving many top insurance companies, real estate owners, contractors, banks, real estate investors and attorneys across the country. The Vertex Companies, Inc. has 25 offices worldwide and a dedicated staff of over 450 engineers, architects, environmental, and construction professionals. The Vertex Companies, Inc. offers comprehensive solutions for construction and environmental exposures. With 55,000 projects completed since inception, our experience speaks for itself.

     

    In late 2013, The Vertex Companies, Inc. implemented an Employee Stock Ownership Program (ESOP). VERTEX’s employee-owners help our clients identify and mitigate risks to a project’s physical, environmental and economic well-being; it drives every decision we make. We offer highly personalized and customized service to address highly specialized challenges. By applying technical and scientific skills to our clients’ real business challenges, The Vertex Companies, Inc. creates integrated solutions that minimize risks while achieving the required results.

     

    For more information about The Vertex Companies, Inc. visit us here http://vertexeng.com/.

    Responsibilities

    Optistar Technology Consultants, Inc., a VERTEX company, is looking for a sharp IT Support Intern with 0-2 years’ experience who welcomes the challenge of joining our team. We are a small, growing, multi-national managed service provider (MSP).  Are you looking for a fast-paced atmosphere and working with other highly skilled team members? Are you looking for a company that believes in promoting from within, and the only limitation is defined by you? If so, this is the right opportunity for you! 

    The IT Support Intern we are looking for will enjoy the challenge of working on several client requests from straightforward to complex.  To thrive, the ideal candidate is highly professional at all times and has a patient, caring, customer service-oriented way.

    Primary Responsibilities

    You will be triaging and supporting IT Engineers with troubleshooting and resolving all aspects of a customer’s IT environment including but not limited to:

    • Windows 7 and 10 computers.
    • Mac OS X computers (experience a bonus but not required).
    • Mobile Devices (iPhone/iPad/Android/Windows).
    • Office 365.
    • Network and Personal Printers and Scanners.
    • Basic Networking Problems including Windows login and VPN.
    • Wireless Access Points.
    • Network Attached Storage devices.
    • VOIP Phones and End User Portals.

    Support lifecycle includes but not limited to:

    • Triage all incoming requests in person via email and phone.
    • Determine priority, create and track tickets in Autotask (our PSA).
    • Documenting resolutions in KB database.
    • Perform maintenance on computers.
    • Assist Senior Engineering staff with setting up new equipment.
    • Perform light system administration responsibilities.

    Position Requirements and Qualifications

    In this position you will be interfacing directly with our worldwide customer base including small business owners. The ideal candidate will:

    • Have a minimum 0-2 years’ experience in an IT setting.
    • Have excellent verbal communication skills.
    • Carry a professional, customer support attitude at all times.
    • Be highly motivated and very responsive to client requests.
    • Able to prioritize and handle multiple tasks with minimal oversight.
    • Excited to take on new tasks and stay current with IT trends.
    • Eager to learn new things and be part of a team!

    EEO Statement

    The Vertex Companies, Inc. is an equal opportunity employer committed to workforce diversity. M/F/D/V. 11

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